Shipping Policy
Effective Date: July 24, 2026
At Fusion 3D LLC, every product is manufactured specifically for each customer after an order is placed. We do not maintain a large inventory of finished products. This allows us to ensure quality while offering unique, custom-made products.
Order Processing
All orders enter production after payment has been received and verified.
Our typical production time is 2–4 weeks, depending on current order volume, product complexity, and material availability. During periods of high demand, production times may be longer. If a significant delay occurs, we will notify you as soon as possible.
Shipping Time
Once your order has been completed, it will be carefully inspected, packaged, and shipped using the shipping method selected during checkout.
Shipping transit times are estimates provided by the shipping carrier and are not guaranteed. Fusion 3D LLC is not responsible for delays caused by:
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Weather
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Carrier delays
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Natural disasters
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Customs processing
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Incorrect shipping addresses
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Holidays
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Other circumstances beyond our control
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
If an incorrect or incomplete address is provided, additional shipping charges may apply if the package must be reshipped after being returned to us.
Fusion 3D LLC is not responsible for orders delivered to an address supplied incorrectly by the customer.
Tracking Information
Once your order has shipped, you will receive tracking information via email.
Please allow up to 24 hours for tracking information to update within the carrier's system.
Lost or Damaged Shipments
If your package arrives damaged, please contact us within 48 hours of delivery.
Include:
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Your order number
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Photos of the packaging
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Photos of the damaged product
We will work with the shipping carrier to determine the appropriate resolution.
If a package is lost in transit, please contact us. We will assist in filing a carrier claim when applicable.
Delivery Confirmation
Orders marked as Delivered by the shipping carrier are considered fulfilled.
Fusion 3D LLC is not responsible for packages that are lost or stolen after confirmed delivery. Customers are encouraged to ship to a secure location whenever possible.
Signature Confirmation
Fusion 3D LLC reserves the right to require an adult signature on higher-value orders at our discretion.
Shipping Rates
Shipping costs are calculated at checkout based on:
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Package size
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Weight
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Destination
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Shipping service selected
International Shipping
International customers are responsible for all applicable:
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Customs duties
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Import taxes
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VAT
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Brokerage fees
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Government fees
These charges are not included in the purchase price or shipping cost unless specifically stated.
Multiple Shipments
Orders containing multiple items may ship separately if necessary to ensure faster delivery or due to production scheduling.
Shipping Delays
Fusion 3D LLC is not liable for delays caused by circumstances beyond our reasonable control, including but not limited to severe weather, carrier interruptions, labor disputes, supply chain disruptions, equipment failure, government actions, or other force majeure events.
Refused or Undeliverable Shipments
If an order is refused by the customer or returned because it was undeliverable, the customer is responsible for any return shipping charges, carrier fees, and any additional shipping costs required to resend the package.
Questions
If you have any questions regarding your shipment, please contact us.
Fusion 3D LLC
1430 Sensation Rd.
Rock Hill, SC 29732
Phone: (803) 984-1903
Email: jmanning@fusion3dimensional.com
Website: https://fusion3dimensional.com